OmniFlow iBPS offers Dynamic Case Management capabilities, enabling organizations to design and manage semi-structured to completely dynamic processes. It allows knowledge workers to respond to real time opportunities, challenges and other unanticipated situations while maintaining the highest level of collaboration.

Dynamic Processes

Build and deploy processes that help manage semi-structured, unstructured, and unanticipated transactions in real time

Smarter Decisions

Resolve cases through suggested next best action and deploy the best possible solution by tapping into the tacit knowledge of individual case workers & analytics

Unprecedented Flexibility

Gain flexibility to optimize outcomes for both highly structured and unstructured business processes

Key Features

Dynamic process design and real-time routing and re-routing

Creates dynamic tasks to handle unprecedented situations

Quickly configure new tasks using Global Task Library

Guides next actions based on past trends

Flexibility to execute discretionary tasks based on goals

Real-time case life-cycle visualization